FAQ
RETURNS
To start a return or exchange visit our return portal here
YOU HAVE 14 DAYS FROM THE DATE OF DELIVERY TO RETURN ELIGIBLE ITEMS. 30 DAYS FOR AN EXHANGE OR STORE CREDIT. ANYTHING AFTER 30 DAYS IS YOURS TO KEEP :)
HOW DO I RETURN MY PURCHASE?
- FOR RETURN SHIPPING LABELS: To start a return or exchange visit our return portal here
- Any merchandise returned with makeup stains, deodorant stains, smoke smell, or have been washed will not be accepted
- We are not responsible for any lost, stolen, or damaged merchandise while in transit.
- Once your package is received please allow up to 3-5 business days for processing. When your return is processed you will receive an email with your returned amount to the original form of payment. Please allow 2-3 business days for the return to process with your bank or credit card organization.
SHIPPING
- All orders placed Monday through Friday will be packaged and shipped within 1-2 business. It typically takes 2-5 days to receive your order once shipped. Please Note: During sales periods, processing time for standard shipping may be delayed due to an influx of orders.
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FRST JOHN IS NOT RESPONSIBLE FOR:
- Delays with shipping due to carrier error
- Products that are lost or damaged in the mail
- Products that are marked "delivered" but you have not received - please contact your local carrier for more information
- Products that are delivered to the wrong address
WHOLESALE
- Place wholesale orders here: https://faire.com/direct/frstjohn
- Please email store@frstjohn.com for wholesale return and shipping policies.
THE BRAND
The Name
“The light shines in the darkness, and the darkness has not overcome it” – John 1:5
And FRST JOHN was born.
The Fit
FRST JOHN is a purpose-driven brand focused on designing feminine yet functional womenswear. Our goal is to embolden women through unique, quality driven designs that accentuate YOU. Each collection is thoughtfully designed, sourced, and manufactured with real women and real life in mind.
Beyond The Fit
Our Texas based founder and designer knew it was necessary to create not only a beautiful brand, but one steeped in philanthropy. Her own experiences with abuse have driven her to lead her life with purpose and help others who have struggled with the same. A portion of every garment sold from our curated collections will be donated to local women’s shelters specializing in domestic and sexual abuse. Join us in empowering women, in style.